Get Help

Support Services

ACCESS TO OPEN SUNY ONLINE HELP REQUEST SYSTEM, PHONE SUPPORT AND ONLINE FAQS.

Enrolled Students

If you have enrolled in an online course, you can access your campus website online learning pages using the drop-down menu below.

ACCESS YOUR CAMPUS ONLINE COURSE PAGE

To log on to your course you’ll need your user name and password.
Don’t have it? Check here to find your Campus Log in Information.


Knowledge Base

Our Knowledge Base includes answers to some of the SLN HelpDesk’s most commonly asked questions.

Submit a HelpDesk Ticket

Use our convenient online system to submit a HelpDesk Request Ticket 24/7. SLN will respond during regular HelpDesk hours.

SLN HelpDesk FAQ
Submit a Help request

 

Chat Support – New

Chat support with a HelpDesk Analyst may also be available during regular business hours, as listed below. When available, you will see the Chat application in the lower right hand corner of this web site which will state “Online – Click here to chat”.

Telephone Support

Telephone support is available during regular business hours, as listed below.

For faster service when contacting the SLN HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.

1-844-673-6786 (844-OPENSUNY)* (Toll-free within the United States)
1-518-320-1300* (Direct)

* Press option 1 to reach the HelpDesk

HELPDESK HOURS:

Monday – Thursday Friday Saturday Sunday
8am to 9pm EST 8am to 5pm EST 10am to 5pm EST 1pm to 9pm EST